Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
How do I find my perfect size?
We recommend referring to our comprehensive Size Guide located on each product page. Our intimates are designed for a comfortable, true-to-size fit, but if you are between sizes, we suggest sizing up for extra comfort.
What is your return policy?
For hygiene reasons, we only accept returns on unworn items in their original packaging with tags attached within 30 days of purchase. Please note that individual pairs of underwear must be unopened.
How should I care for my Cou Cou pieces?
To maintain the quality and longevity of our delicate fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid tumble drying or bleaching.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes vary by country and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What materials do you use?
We are committed to sustainability and comfort. Most of our collection is crafted from high-quality GOTS certified organic cotton and non-toxic dyes to ensure they are soft on your skin and the planet.